FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

PAYMENTS

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

 

If you're based in the USA, you are also able to pay for your order in four installments using PayPal Later. For more info about Paypal Later, click here.

 

Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.

YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!

Paypal later

Paypal Later allows you to pay for your order in 4 separate installments, instead of all at once.

 

When you checkout with Paypal Later, you will pay an initial down payment, and then pay the rest in 3 interest-free payments - once every two weeks.

Paypal Later is only available in the USA. To use this as your payment method, you will select Paypal Later at checkout and will then be redirected to the Paypal website.

 

You will then have to log into your Paypal account and confirm your payment details to apply for Paypal Later. You will receive an instant decision if you’re eligible, then you will be able to complete your purchase as normal.

Manage and keep track of your payments easily within your account at Paypal.com or by using the Paypal app. You will be able to see your payment history and upcoming payments so you know exactly when your next installments are due.

If you miss a payment, you will be charged a late fee. To learn more about missing payments, visit this link.

No! When applying for Paypal Later, Paypal may perform a soft credit check to determine your eligibility. This will not impact your credit score, though.

Still feeling unsure? Visit Paypal’s website here to learn more about Paypal’s terms.

SHIPPING

We ship worldwide (except Alberta in Canada, Abu Dhabi, China, India, United Kingdom, Mexico, Russia, Singapore, Slovenia, Switzerland, Brazil, Argentina, Cyprus and Thailand, sorry!) with DHL Express.

Shipping for our accessories is FREE to the United States. We only charge shipping once regardless of how many items you order. Check the table below for the exact shipping costs to your country.

 

Orders including a Skull, Longhorn Mount or Longhorn Horn Decor Orders including a Buffalo Horn Decor Orders including only Skull Mounts or Lamps
USA (US) $49.00 $29.00 FREE
Austria (AT) $49.00 $49.00 $6.95
France (FR) $49.00 $49.00 $6.95
Germany (DE) $49.00 $49.00 $6.95
Netherlands, The (NL) $49.00 $49.00 $6.95
New Zealand (NZ) $49.00 $49.00 $6.95
Australia (AU) $69.00 $49.00 $6.95
Japan (JP) $69.00 $49.00 $6.95
Brunei (BN) $79.00 $49.00 $6.95
Cambodia (KH) $79.00 $49.00 $6.95
East Timor (TL) $79.00 $49.00 $6.95
Hong Kong (HK) $79.00 $49.00 $6.95
Laos (LA) $79.00 $49.00 $6.95
Macau (MO) $79.00 $49.00 $6.95
Malaysia (MY) $79.00 $49.00 $6.95
Monaco (MC) $79.00 $49.00 $6.95
Myanmar (MM) $79.00 $49.00 $6.95
Philippines, The (PH) $79.00 $49.00 $6.95
Vietnam (VN) $79.00 $49.00 $6.95
Canada $89.00 $49.00 $9.95
China (CN) $99.00 $49.00 $9.95
Korea, Rep. Of (KR) $99.00 $49.00 $9.95
Mongolia (MN) $99.00 $49.00 $9.95
Papua New Guinea (PG) $99.00 $49.00 $9.95
Taiwan (TW) $99.00 $49.00 $9.95
Andorra (AD) $109.00 $49.00 $14.95
Belgium (BE) $109.00 $49.00 $14.95
Bulgaria (BG) $109.00 $49.00 $14.95
Croatia (HR) $109.00 $49.00 $14.95
Cyprus (CY) $109.00 $49.00 $14.95
Czech Rep., The (CZ) $109.00 $49.00 $14.95
Denmark (DK) $109.00 $49.00 $14.95
Estonia (EE) $109.00 $49.00 $14.95
Finland (FI) $109.00 $49.00 $14.95
Greece (GR) $109.00 $49.00 $14.95
Hungary (HU) $109.00 $49.00 $14.95
Ireland, Rep. Of (IE) $109.00 $49.00 $14.95
Italy (IT) $109.00 $49.00 $14.95
Latvia (LV) $109.00 $49.00 $14.95
Liechtenstein (LI) $109.00 $49.00 $14.95
Lithuania (LT) $109.00 $49.00 $14.95
Luxembourg (LU) $109.00 $49.00 $14.95
Malta (MT) $109.00 $49.00 $17.95
Norway (NO) $109.00 $49.00 $17.95
Poland (PL) $109.00 $49.00 $17.95
Portugal (PT) $109.00 $49.00 $17.95
Romania (RO) $109.00 $49.00 $17.95
San Marino (SM) $109.00 $49.00 $17.95
Slovakia (SK) $109.00 $49.00 $17.95
Spain (ES) $109.00 $49.00 $17.95
Sweden (SE) $109.00 $49.00 $17.95
Vatican City (VA) $109.00 $49.00 $17.95
Bahrain (BH) $119.00 $49.00 $17.95
Bangladesh (BD) $119.00 $49.00 $17.95
Jordan (JO) $119.00 $49.00 $17.95
Kuwait (KW) $119.00 $49.00 $17.95
Maldives (MV) $119.00 $49.00 $17.95
Nepal (NP) $119.00 $49.00 $17.95
Oman (OM) $119.00 $49.00 $17.95
Pakistan (PK) $119.00 $49.00 $17.95
Qatar (QA) $119.00 $49.00 $17.95
Saudi Arabia (SA) $119.00 $49.00 $17.95
Sri Lanka (LK) $119.00 $49.00 $17.95
United Arab Emirates (AE) $119.00 $49.00 $17.95
South Africa (ZA) $129.00 $49.00 $17.95
Albania (AL) $149.00 $49.00 $17.95
Armenia (AM) $149.00 $49.00 $17.95
Azerbaijan (AZ) $149.00 $49.00 $17.95
Belarus (BY) $149.00 $49.00 $17.95
Bosnia & Herzegovina(BA) $149.00 $49.00 $24.95
Faroe Islands (FO) $149.00 $49.00 $24.95
Georgia (GE) $149.00 $49.00 $24.95
Gibraltar (GI) $149.00 $49.00 $24.95
Guernsey (GG) $149.00 $49.00 $24.95
Iceland (IS) $149.00 $49.00 $24.95
Israel (IL) $149.00 $49.00 $24.95
Kosovo (KV) $149.00 $49.00 $24.95
Macedonia, Rep. Of (MK) $149.00 $49.00 $24.95
Mariana Islands (MP) $149.00 $49.00 $24.95
Mauritius (MU) $149.00 $49.00 $24.95
Mayotte (YT) $149.00 $49.00 $24.95
Moldova, Rep. Of (MD) $149.00 $49.00 $24.95
Montenegro, Rep Of (ME) $149.00 $49.00 $24.95
Serbia, Rep. Of (RS) $149.00 $49.00 $24.95
Seychelles (SC) $149.00 $49.00 $24.95
Turkey (TR) $149.00 $49.00 $24.95
Turkmenistan (TM) $149.00 $49.00 $24.95
Afghanistan (AF) $169.00 $49.00 $24.95
Algeria (DZ) $169.00 $49.00 $24.95
American Samoa (AS) $169.00 $49.00 $24.95
Angola (AO) $169.00 $49.00 $29.95
Anguilla (AI) $169.00 $49.00 $29.95
Antigua (AG) $169.00 $49.00 $29.95
Argentina (AR) $169.00 $49.00 $29.95
Aruba (AW) $169.00 $49.00 $29.95
Bahamas (BS) $169.00 $49.00 $29.95
Barbados (BB) $169.00 $49.00 $29.95
Belize (BZ) $169.00 $49.00 $29.95
Benin (BJ) $169.00 $49.00 $29.95
Bermuda (BM) $169.00 $49.00 $29.95
Bhutan (BT) $169.00 $49.00 $29.95
Bolivia (BO) $169.00 $49.00 $29.95
Bonaire (XB) $169.00 $49.00 $29.95
Botswana (BW) $169.00 $49.00 $29.95
Burkina Faso (BF) $169.00 $49.00 $29.95
Burundi (BI) $169.00 $49.00 $29.95
Cameroon (CM) $169.00 $49.00 $29.95
Canary Islands, The (IC) $169.00 $49.00 $29.95
Cape Verde (CV) $169.00 $49.00 $29.95
Cayman Islands (KY) $169.00 $49.00 $29.95
Central African Rep(CF) $169.00 $49.00 $29.95
Chad (TD) $169.00 $49.00 $29.95
Chile (CL) $169.00 $49.00 $29.95
Colombia (CO) $169.00 $49.00 $29.95
Comoros (KM) $169.00 $49.00 $29.95
Congo (CG) $169.00 $49.00 $29.95
Congo, DPR (CD) $169.00 $49.00 $29.95
Cook Islands (CK) $169.00 $49.00 $29.95
Costa Rica (CR) $169.00 $49.00 $29.95
Cote D Ivoire (CI) $169.00 $49.00 $29.95
Cuba (CU) $169.00 $49.00 $29.95
Curacao (XC) $169.00 $49.00 $29.95
Djibouti (DJ) $169.00 $49.00 $29.95
Dominican Rep. (DO) $169.00 $49.00 $29.95
Ecuador (EC) $169.00 $49.00 $29.95
Egypt (EG) $169.00 $49.00 $29.95
El Salvador (SV) $169.00 $49.00 $29.95
Eritrea (ER) $169.00 $49.00 $29.95
Ethiopia (ET) $169.00 $49.00 $29.95
Falkland Islands (FK) $169.00 $49.00 $29.95
Fiji (FJ) $169.00 $49.00 $29.95
French Guyana (GF) $169.00 $49.00 $29.95
Gabon (GA) $169.00 $49.00 $29.95
Gambia (GM) $169.00 $49.00 $29.95
Ghana (GH) $169.00 $49.00 $29.95
Greenland (GL) $169.00 $49.00 $29.95
Grenada (GD) $169.00 $49.00 $29.95
Guadeloupe (GP) $169.00 $49.00 $29.95
Guam (GU) $169.00 $49.00 $29.95
Guatemala (GT) $169.00 $49.00 $29.95
Guinea Rep. (GN) $169.00 $49.00 $29.95
Guinea-Bissau (GW) $169.00 $49.00 $29.95
Guinea-Equatorial (GQ) $169.00 $49.00 $29.95
Guyana (British) (GY) $169.00 $49.00 $29.95
Haiti (HT) $169.00 $49.00 $29.95
Honduras (HN) $169.00 $49.00 $29.95
Iran (IR) $169.00 $49.00 $29.95
Iraq (IQ) $169.00 $49.00 $29.95
Jamaica (JM) $169.00 $49.00 $29.95
Kazakhstan (KZ) $169.00 $49.00 $29.95
Kenya (KE) $169.00 $49.00 $29.95
Kiribati (KI) $169.00 $49.00 $29.95
Korea, D.P.R Of (KP) $169.00 $49.00 $29.95
Kyrgyzstan (KG) $169.00 $49.00 $29.95
Lebanon (LB) $169.00 $49.00 $29.95
Lesotho (LS) $169.00 $49.00 $29.95
Libya (LY) $169.00 $49.00 $29.95
Madagascar (MG) $169.00 $49.00 $29.95
Malawi (MW) $169.00 $49.00 $29.95
Mali (ML) $169.00 $49.00 $29.95
Marshall Islands (MH) $169.00 $49.00 $29.95
Martinique (MQ) $169.00 $49.00 $29.95
Mauritania (MR) $169.00 $49.00 $29.95
Micronesia (FM) $169.00 $49.00 $29.95
Montserrat (MS) $169.00 $49.00 $29.95
Morocco (MA) $169.00 $49.00 $29.95
Mozambique (MZ) $169.00 $49.00 $29.95
Namibia (NA) $169.00 $49.00 $29.95
Nauru, Rep. Of (NR) $169.00 $49.00 $29.95
Nevis (XN) $169.00 $49.00 $29.95
New Caledonia (NC) $169.00 $49.00 $29.95
Nicaragua (NI) $169.00 $49.00 $29.95
Niger (NE) $169.00 $49.00 $29.95
Nigeria (NG) $169.00 $49.00 $29.95
Niue (NU) $169.00 $49.00 $29.95
Palau (PW) $169.00 $49.00 $29.95
Panama (PA) $169.00 $49.00 $29.95
Paraguay (PY) $169.00 $49.00 $29.95
Peru (PE) $169.00 $49.00 $29.95
Puerto Rico (PR) $169.00 $49.00 $29.95
Reunion, Island Of (RE) $169.00 $49.00 $29.95
Rwanda (RW) $169.00 $49.00 $29.95
Saint Helena (SH) $169.00 $49.00 $29.95
Samoa (WS) $169.00 $49.00 $29.95
Sao Tome And Principe (ST) $169.00 $49.00 $29.95
Senegal (SN) $169.00 $49.00 $29.95
Sierra Leone (SL) $169.00 $49.00 $29.95
Solomon Islands (SB) $169.00 $49.00 $29.95
Somalia (SO) $169.00 $49.00 $29.95
Somaliland, Rep Of (XS) $169.00 $49.00 $29.95
South Sudan (SS) $169.00 $49.00 $29.95
St. Barthelemy (XY) $169.00 $49.00 $29.95
St. Eustatius (XE) $169.00 $49.00 $29.95
St. Kitts (KN) $169.00 $49.00 $29.95
St. Lucia (LC) $169.00 $49.00 $29.95
St. Maarten (XM) $169.00 $49.00 $29.95
St. Vincent (VC) $169.00 $49.00 $29.95
Sudan (SD) $169.00 $49.00 $29.95
Suriname (SR) $169.00 $49.00 $29.95
Swaziland (SZ) $169.00 $49.00 $29.95
Syria (SY) $169.00 $49.00 $29.95
Tahiti (PF) $169.00 $49.00 $29.95
Tajikistan (TJ) $169.00 $49.00 $29.95
Tanzania (TZ) $169.00 $49.00 $29.95
Togo (TG) $169.00 $49.00 $29.95
Tonga (TO) $169.00 $49.00 $29.95
Trinidad And Tobago (TT) $169.00 $49.00 $29.95
Tunisia (TN) $169.00 $49.00 $29.95
Turks & Caicos (TC) $169.00 $49.00 $29.95
Tuvalu (TV) $169.00 $49.00 $29.95
Uganda (UG) $169.00 $49.00 $29.95
Ukraine (UA) $169.00 $49.00 $29.95
Uruguay (UY) $169.00 $49.00 $29.95
Uzbekistan (UZ) $169.00 $49.00 $29.95
Vanuatu (VU) $169.00 $49.00 $29.95
Venezuela (VE) $169.00 $49.00 $29.95
Virgin Islands-British (VG) $169.00 $49.00 $29.95
Virgin Islands-US (VI) $169.00 $49.00 $29.95
Yemen, Rep. Of (YE) $169.00 $49.00 $29.95
Zambia (ZM) $169.00 $49.00 $29.95
Zimbabwe (ZW) $169.00 $49.00 $29.95

Usually our skulls are carved on demand. It normally takes about 2 weeks to carve, treat and dry your skull and less than a week to ship. We always try to dispatch as soon as possible.

 

If you need your order by a certain date, it would be best for you to contact us as soon as you have ordered, and we'll do our best to get the order processed ASAP.

Absolutely! Once your order has been dispatched you will receive your personal tracking number. Use your tracking number to keep tabs on your skull's journey at www.dhl.com. You can also send us a quick message and we'll be happy to track it for you.

Skull Bliss cannot control any international duties/taxes applied to your package, therefore, you will be responsible for paying additional charges if they apply. DHL is required to collect the Duty and Taxes for your country before they can deliver.
In rare cases, you might be contacted by customs, to submit an invoice. In this case, you can simply forward our order confirmation email which you received when placing your order.

RETURNS

Yes! We want you to be head over heels for your new Skull. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us.

Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your skull.

Please note: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

GENERAL QUESTIONS

The skull you receive will be similar to what we picture on our website. Skulls are an organic, natural product, so no two skulls or horns are exactly the same. Each skull and horn may vary slightly in size and appearance.

No! Right after you placed your order, we process all necessary export and import documents for our animal skulls via the department of animal conservation as all of our skulls are cleaned according to international taxidermy standards and we have all the legal papers necessary so there will be no problem in importing these skull carvings in your country.

We guarantee that all of our skulls arrive in crisp condition. All of our carvings are packed securely using extensive amounts of bubble wrap and other materials to make sure they arrive damage-free. In the case that something does arrive broken we take full responsibility and offer either a full refund or we could reship a brand new skull.

1.  Try switching them to the other side.
2.  Then work them back and forth and up and down until they go on.
3.  If they won’t go on as far as you would like, you may need to file down the bone under the horns in the spot that is stopping it from going all the way on.
4.  If there is twine around the bottom of the horns, it is decorative and is supposed to stay there.
5.  Sometimes the horns don’t go all of the way on, it depends how they fit in real life, please see pics on our website.If they are too loose, then either wrap the bones with something and then put the horns on, or use a clear glue and glue them on.

No animals are killed for the purpose of our skull creations, rather the skulls are the byproduct of local agriculture.

 

We pride ourselves on following the ancient tradition of honoring every part of the animal and treasuring their remains once they have passed. The ultimate sign of respect for the life of a beautiful creature.

OTHER

Displaying your Skull is a simple job. Learn how to wall mount your skull quickly with just a wire.

Displaying your Skull is easy. Learn how to do it with your upgraded Skull Bliss Metallic Stand.

Displaying your Skull is a simple job. Learn how to wall mount your skull with your upgraded Skull Bliss Wood Wall Mount.

Your skull can light up any room. Learn how to turn your skull into a lamp with your upgraded Skull Bliss Lamp Mount.

Our Longhorn Mounts come packaged separately. This keeps them in perfect condition on their journey to you. Learn how to easily unbox and install your Longhorn Mount.

Your question should never go unanswered. If you still have questions or simply have something to say, send us an email at info@SkullBliss.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!