Frequently Asked Questions OLD
⚒ How much is the shipping fee?
Shipping for our products is $49 USD. We only charge shipping once regardless of how many items you order.
⚒ Shipping Time: How long does it take for my order to arrive?
Usually our skulls are carved on demand. It normally takes about 2 weeks to carve, treat and dry your skull and less than a week to ship. We always try to dispatch as soon as possible.
⚒ Do you ship to …?
We ship worldwide (except to Singapore) with DHL Express (please keep in mind PO Boxes will not be available for shipping).
⚒ How do I track my shipment?
Once your order has been dispatched you will receive your personal tracking number. The easiest way to track your shipment is to type in your tracking number on the "Track your shipment" field provided on this page: www.dhl.com. If, for any reason, it doesn’t work for you, just send us an email and we’ll track it for you.
⚒ What payment methods do you accept?
⚒ Will my skull carving look exactly like on the picture?
Yes. You will be receiving a skull carving similar to what's on the picture. The skull and horns may vary slightly in size (+/- 1-2cm) and appearance as no two skulls or horns are exactly the same. If you have any special requests e.g. a very large skull or especially curvy horns etc., feel free to message us right after you place your order and we'll handpick a model that suits your needs.
⚒ Will there be any problem in importing animal skulls in my country?
Right after you place your order, we process all necessary export and import documents for our animal skulls via the department of animal conservation as all of our skulls are cleaned according to international taxidermy standards and we have all the legal papers necessary so there will be no problem in importing these skull carvings in your country.
⚒ What if my skull arrives damaged/broken?
We guarantee that all of our skulls arrive in crisp condition. All of our carvings are packed securely using extensive amounts of bubble wrap and other materials to make sure they arrive damage-free. In the case that something does arrive broken we take full responsibility and offer either a full refund or we could reship a brand new skull.
⚒ Can I return my order if I'm not happy with it?
Yes, of course. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us.
⚒ I have a question not listed here, what’s your email?
You may contact us at email@example.com.